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1. General rule
Fees paid for customized service work are generally non refundable once work has started, except as
specifically stated in a signed client agreement, service order, or this Refund Policy.
2. When refund review may be available
A client may request refund review if the client fully participated in the agreed program requirements and the
company did not provide the agreed level of service support or any client specific written outcome condition
was not met.
Refund requests must be submitted within sixty days after the applicable completion milestone stated in the
client paperwork. If no milestone is stated, the default reference point is the completion of the resume and
mock interview preparation phase.
3. Participation requirements
Refund eligibility depends on active client participation. This includes attending scheduled sessions,
responding to communications in a timely manner, providing requested information, participating in mock
interviews or coaching, and following reasonable service instructions.
4. No refund situations
No refund will be owed where the client becomes unresponsive, misses sessions without cooperation to
reschedule, refuses to participate in the agreed process, provides false or incomplete information, or otherwise
prevents the services from being delivered.
No refund is owed solely because a third party employer does not make an offer, delays a decision, changes
compensation, changes location, or decides not to hire.
5. Full and partial refunds
If refund review is approved, Anvivatech may issue a full or partial refund depending on the work already
completed, the materials already delivered, the time spent, and the client’s level of participation.
6. Additional services
If a client purchases additional services after the original engagement, those additional services may be
invoiced separately and are reviewed separately for refund purposes.
7. Placement related fees
If a placement related or success based fee is part of a signed client specific arrangement, that fee is only
payable if the client actually receives the triggering placement outcome described in the applicable paperwork.
If the triggering placement outcome does not occur, that placement related fee is not charged.
8. Refund method
Approved refunds will generally be returned to the original payment method where reasonably practicable, or
by another reasonable method chosen by Anvivatech.
9. Chargebacks and disputes
Clients should contact Anvivatech before initiating a payment dispute so the matter can be reviewed using the
signed agreement, invoice history, participation record, and service file.
10. Contact
Refund requests should be sent in writing to the support contact listed above.